At Fantastshop, we offer a 14-day return policy for all our products. This means that you can request a return within 14 days of receiving your item. To qualify for a return, the product must be in its original packaging and in the same condition as when you received it, with all tags attached and unused or unworn. You'll also need to provide proof of purchase or a receipt to be eligible for a return.
If you wish to initiate a return, please contact us at frankzhao6666@163.com. We'll send you a return shipping label, along with instructions on how and where to send the package. Please note that we won't accept returns that haven't been requested in advance. If you have any questions regarding the return process, please don't hesitate to reach out to us at frankzhao6666@163.com.
In the event that you receive a damaged, defective, or incorrect item, please inspect your order upon receipt and contact us immediately. We'll work with you to resolve the issue as quickly as possible.
Please keep in mind that certain items, such as perishable goods, custom products, personal care items, and hazardous materials, cannot be returned. Additionally, we don't accept returns on sale items or gift cards.
If you'd like to exchange an item, we recommend returning the original item and placing a new order for the item you want. This is the fastest way to ensure that you get the product you want.
Once we receive your return, we'll inspect it and notify you of its approval or rejection. If approved, your refund will be automatically processed on your original payment method. Please note that it may take some time for the refund to appear on your bank or credit card statement, as the processing time varies between financial institutions.
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us at frankzhao6666@163.com.